Last Updated
01/03/2026
Physical Products
- Cancellations must be made before dispatch of the order.
The order cannot be cancelled once it’s out for delivery.
Digital Products
- No cancellations must be made for the digital order.
Disputes and Appeals
If you disagree with a cancellation decision:
- Contact our support team
- Provide additional documentation if needed
- Allow 5-7 business days for review
- Final decision will be communicated via email
Contact Information
For cancellation-related questions or assistance:
- Email: contact@zofax.co.uk (Response Time: Within 24-48 business hours) or click here.
- Support Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Policy Updates
We may revise this Cancellation Policy periodically. Any updates will become effective immediately upon being posted on our website. By continuing to use our services after changes are made, you acknowledge and accept the updated policy.